Laurel E. Radwin, Ph.D., RN, CS OPPQNCS© The Oncology Patients’ Perception of the Quality of Nursing Care Scale
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OPPQNCS© Links Introduction Psychometric Properties OPPQNCS© Versions References Collaboration Form Contact Info	Introduction The patient’s perception of care is an important indicator of health care quality. Thus, valid and reliable measures of patients’ perceptions of care are vital to investigations that relate the quality of care to patient outcomes, health care system characteristics, and patient characteristics. The Oncology Patients’ Perception of the Quality of Nursing Care Scale (OPPQNCS©) measures the quality of cancer nursing care from the patient’s perspective. The OPPQNCS © comprises four subscales: responsiveness, individualization, coordination and proficiency. Responsiveness is defined as the degree to which the nurse demonstrates that she or he is able to meet patient needs in a caring and attentive manner. Individualization is conceptually defined as the degree to which the nurse personalizes care according to the patient’s feelings, preferences, and desired level of involvement in care. Coordination is conceptually defined as the degree to which the nurse promotes communication among other nurses and the patient. Proficiency is conceptually defined as the degree to which the nurse provides knowledgeable, skillful nursing care.